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… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… Solution release implemented in the evening of  April 6th, 2021 . The changes made in this release mainly concern  … (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to … should be performed based on the channels. For each channel type, you can choose whether the search should be performed …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… for the Puzzel release for the evening of January 11th, 2022 .  The changes made in this release mainly concern the … from 2 minutes to 30 seconds … Release Notes January 11th 2022 …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … to the related environments including the integration towards Facebook and Twitter, instead of using a partner for …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… changes and additional features included in the April 19th,2022 release. The changes made in this release mainly … notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is the time from the Scheduled call was created by agent until the Scheduled time (which might …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …