168 results found

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … Responses Uses AI to enhance chatbot replies . Options: Make response friendlier Make response clearer Make response … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… Authentications We have extended available authentication types and refactored how Outbound Authentication methods are … weeks, this can help you assess how accurate your forecast was. If you want to compare your forecast instances to see how your …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… of each survey. This view varies between templates. NPS  CSAT  PMF  CES  Number of Promoters  Number of … Rate    This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… new branding. This re-skin ensures a more cohesive and modern visual experience across the platform, enhancing … with status "Ready (0)". This "+" will also be shown on Wallboards for agents having column Agent status.   …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… for the Puzzel release for the evening of January 11th, 2022 .  The changes made in this release mainly concern the … from 2 minutes to 30 seconds … Release Notes January 11th 2022 …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … updated in 23 days). We will increase this max limit to 180 days. Properties for Display number for outbound calls … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …