124 results found

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …

… April Release 2018, implemented in the evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… features included in the planned release window of  March 21st to March 27th , 2024. The changes made in this release … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …