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… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time … will be - the access number the caller called (or was forwarded to). - for chat, it’s the Puzzel id of the chat …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… would cause the report to fail. Additional line space which was being added when inserting a template into a message.  …

… (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… date range selection by default will show the period that was selected from the previous page and can be changed using … AHT values are set with lower value preference, as such downward arrow is desirable and shown as green. A trend arrow is … clicking on the legend at the bottom of the chart, and the datapoints can be hovered on to see the actual values at that …

… (IDP) setting in Salesforce (as shown above). If you want to configure Puzzel ID for SSO with Salesforce, please …

… and so on. Directory data can be obtained in the following ways:     Exchange Sync     File import     Web interface … In essence, connectors get presence from the source, or forward presence from the database to a consumer of presence. … to a predefined e-mail address. The audio file is in raw waveform format (.wav). Switchboard Widget Puzzel offers a …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …