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… called Chat (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … within automated text messages. In this guide, we will walk you through the functionalities of both modules and how …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first …

… Microsoft tenant, the tenant will be visible in the list. Additionally, you will see options to Edit, Renew, and Delete. 6. Define Email Retrieval: To pull … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… functions. This document provides an overview of activity types, with a focus on PCH Puzzel platform-supported actions … to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: …

… within all calls/written requests. Column Name Datatype Description rec_id Int Primary key. Internal, … a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time … will be - the access number the caller called (or was forwarded to). - for chat, it’s the Puzzel id of the …

… allows agents to create new child tickets which link directly to the ticket they are currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… would cause the report to fail. Additional line space which was being added when inserting a template into a message.  …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …