Adding Page Categories
Please note, this documentation is referring to functionality for which an End of Life has been announced. The announcement can be found here, and the new product documentation is available here.
Page categories are used to indicate the path that the visitor has navigated on the web site. The agents will be able to see which pages that the visitor has visited.
To create a new Page category, you need to:
- Go to Configure -> Page categories [under Desktop Settings] -> click on
Specify a name for the page category and click Save
Enter the path or URL, description and choose the icon and colour if desired and click Save
