Engage
Please note, this documentation is referring to functionality for which an End of Life has been announced. The announcement can be found here, and the new product documentation is available here.
Engage is a section where you define an action to be taken in the event of the condition [defined in Analyze -> opportunities] being met. The action could be to direct the visitor to customer service for help or could possibly be a selling opportunity. Based on the scenario, we could create different banners to extend support to visitors. A banner could contain text, question form or a callback form based on the type of the banner chosen.
A banner is always tied to a solution which states the way in which a visitor needs to be helped.