Puzzel Smart Chatbot

Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent - supporting every stage of the digital customer journey. 

Build a proactive, contextual customer service strategy, leveraging Puzzel Smart Chatbot's powerful capabilities:

  • Save time and resources: Automate routine and repetitive tasks for your agents - and transfer seamlessly to a live agent when needed.
  • Automate sales support: From upselling to tailored offers and assisting with checkouts for lower cart abandonment rates, Puzzel Smart Chatbot benefits both sales and customer service, 24/7.
  • Contextual customer journey: Puzzel's Smart Chatbot chooses the best workflow at any stage of the customer journey, by reacting to behaviour and value

This section consists of key guidance on using the Puzzel BOT trainer, a web-based user interface used to build and train Puzzel Smart Chatbots. 



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