Statistics and analytics

 

Please note, this documentation is referring to functionality for which an End of Life has been announced. The announcement can be found here, and the new product documentation is available here.

So, how is your bot preforming? Did you manage to increase sales or decrease the number of repetitive questions to your contact centre?

There is more than one way to look at performance.

  • Number of conversations
  • Number of conversations transferred to agent
  • Transfer percentage
  • Intent hits
  • Average intent score [%]
  • Workflow hits

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