Workflow actions explained
Please note, this documentation is referring to functionality for which an End of Life has been announced. The announcement can be found here, and the new product documentation is available here.
| Workflow | Description |
|---|---|
 | Display a simple text response |
 | Display buttons that connect to other workflows or actions |
 | Navigate to URL |
 | Display image in chat |
 | Checks so that the group of agents is available and if so, transfer the chat to agents |
 | Checks if group is available |
 | Checks how many customers in a specific queue |
 | The bot stops the workflow and waits for context for a set time |
 | The bot stops the workflow and waits for the user to input context which will be assigned to a context variable. Should be combined with Conversation Message |
 | Checks the context variable and plays a saved workflow depending on if context is set or not |
 | Sets a context variables value |
 | Removes a value from Context variable |
 | Displays a pre created html template to the user. Templates are created in the Digital Engagement Platform. And is used to show inline html in chat |
 | Highlights and scrolls to an element on the webpage you are on for the user to see |
 | Plays a saved workflow in the dialogue |
 | Saves statistics on the current workflow |
 | Randomly plays one of several selected workflows |
 | Executes workflows depending on time settings |
 | Executes workflows depending on date settings |
 | Sets case type |
 | Waits for a defined amount of seconds |
 | Enables or disables the chat input field |
 | Minimises or maximises the chat UI |
 | End the chat session |
 | Custom Actions is an action where developers can customise actions specific to the bot owners. Contact Vergic for more information on how to use Custom Actions |
 | Creates an action where an integration is called. This is based on REST-api calls |