268 results found

… again. But you may delete an existing secret or add a new secret if needed.  Request a token as follows: Send a … name systemCategory Default no Suggestions no Imports yes News no Announcements no System categories are created by … solution. For non system categories (Default, Suggestions, News and Announcements), you can create as many as you'd …

… the planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel Sales … officially commenced.    … Release Notes, March 21st - 27th 2024 …

… (Average Handling Time) hittills den här veckan. Kolumner: .Total offered: Antal förfrågningar som har erbjudits (placerats i) kön hittills Total answered: Antal förfrågningar som har besvarats … anges för en kö används detta värde i stället för SLA Avg. wait time: Genomsnittlig väntetid för förfrågningar som har …

… The reason we are making these enhancements is due to a diverging understanding between customers of how the … Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, …

… håndteres. Maks antall samtidige skriftlige henvendelser totalt: X Den forhåndsdefinerte maksverdien, for eksempel 5. … kan justere, lagres hver agents gjeldende maksverdi i Maks. totalt antall samtidige skriftlige henvendelser justert, … som betyr at verdien for Maks antall samtidige henvendelser totalt brukes. Hvis verdien endres av en agent*, lagres den …

… nedenfor. Rapportkolonne Beskrivelse Tid i overholdelse Den totale tiden agenten overholdt tidsplanen Total OOA Den totale tiden agenten ikke overholdt tidsplanen Godkjent OOA …

… nedan. Rapport  kolumn Beskrivning Time In Adherence Total tid som agenten följt schemat Total OOA Total tid som agenten inte följt schemat Authorized OOA …

… This article provides an overview of changes and additional features included in the planned release window of … a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost … Calendar Added new features to my calendar list view, including: Project filter (current or all) History filter …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… Maks. antal samtidige skriftlige henvendelser i alt (Max total concurrent written requests) X Den foruddefinerede … antal samtidige skriftlige henvendelser i alt (Maximum total concurrent written requests adjusted), hvis agenten … - Skrevne anmodninger viser vi agentens værdi for Max total samtidige, Max samtidige chat/sociale og Max samtidige …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … outcome colors: SI customers transitioning to the new UX will automatically receive new standard colors for all … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… Informationen som visats hittills i dag/den här veckan är: Total Offered: Antalet förfrågningar som har erbjudits agenterna per användargrupp Total Answered: Antalet förfrågningar som har besvarats av … poäng hittills, visas om den är konfigurerad* Answer Rate: Totalt besvarade* 100/totalt erbjudna Avg. Speak Time: …

… uken. Informasjonen vist hittil i dag / denne uken er: Totalt tilbudt : Antall henvendelser tilbudt agentene per brukergruppe Totalt besvart : Antall henvendelser besvart av agentene … score hittil, vist hvis konfigurert* Svarprosent : Totalt besvart * 100 / Totalt tilbudt Gj.sn. samtaletid : …

… Not all issues have the same impact on all customers due to different setup and configuration. Puzzel has therefore made it possible to tailor the individual maintenance and incident notifications per customer/ subscriber. Incidents also differ in severity, so all serious incident notifications …