1912 results found

… search or filter the list based on agent name and queue type. Upon clicking on the interaction in the list, you will … package. WHEN: This is an indicator of when the interaction was initiated. Interactions older than yesterday will have … listed. QUEUE: Shows the queue from which the interaction was initiated and handled. If more than one queue was …

… to the access point, associated with the service Message type this shows the types of messages that will be fetched. In the case of …

… were allowed to be linked to closed tickets unless the page was refreshed has been fixed now. Fix has been applied to …

… design configuration options depending on the interaction type and element marked on the interaction. (3)  Behaviour: … design configuration options depending on the interaction type and element marked on the interaction. (4)  General: …

… to unassign tickets when Return to Team functionality was disabled has been fixed. Users can now assign tickets to …

… several queues. In addition to Phone calls, the media types Email (including Task and Scheduled task), Social … that can be identified with an URI can be queued as media type Email in Puzzel (aka Task). Request is often used as a …

… lesforce.com/articleView?id=cti_admin_phonelayoutscreate.htm&type=5 If the customers are asked to put in a 10 digit …

… The following update was made to Puzzel Work Force Management on 29th of March …

… requests that have such an Enquiry registration.    If you want to search for all calls that was Silently monitored by … used the Puzzel Softphone, enter "*<user_id>", e.g. "*244736". A user's user-id can be foudn on page Users - Users.     For Type Chat , the Advanced parameters are Speak time and Time …

… , and in accordion Recording , and add the reasons you want or allow free text. More information in the Archive … the ringtime defined in Offer call to agent – sec , If you want Preview Dailler calls to agents to have a longer max … configuration wizard for the Widget. If you would like to always see the queues in a Queue widget (or agents in an Agent …

…   When you search in the Archive Audit log, you can specify Type (Recorded calls, Chat, SoMe) Action done … Caller's number, Reason and User's name.  The column User type shows Internal when for a signed in Puzzel user and …

… API Channel Settings Templates Introduced a scalable way to configure and edit numerous API channel settings …

… Bug fixes: Ticket page wont load if assigned team was deleted Description: Tickets assigned to a deleted team … Ticket page should open/load even if team assigned was deleted … Puzzel Ticketing - Release Notes October 13th …

… other attributes have restricted access depending on the type of Activity Template created. Common activities could … Display in Agent Portal –   If the activity should be viewable by agent in the Agent Portal. Is Absence –   If this is a new type of Absence or not. (If chosen, activity will overlay …

… Table name:  agent_event_types Contains/Role: Holds the description for the different event types for an agent event.  Table agent_events holds a foreign key against this table. Column Name Datatype Description event_type Char (1) Primary key. The code …