83 results found

… April Release 2019, implemented in the evening of April 30th, 2019 The changes made in this release mainly concern … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … on this page. Max time to live for email (etask) reduced to 60 days As notified in the January release notes, we will …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … we start looking for match in all variable columns (var1-var30) Change in allowed date formats for date_from and date_to … SLA for a phone queue or a chat queue is usually 20-60 seconds, depending on how important the queue is. For …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… The Internet has become an integral part of our daily lives, providing essential information, services, and …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest … regarding” 4. “I'm interested in knowing more about” 5. “I want to know more about”   This will give you an intent with …

… / Afronden zal terugkeren naar de status Beschikbaar wanneer de time-out van de vertegenwoordiger voorbij is, of … heeft opgehangen. Wij aan om deze waarde op minstens 30 sec. in te stellen. Indien de meeste vertegenwoordigers 10-60 seconden afrondtijd nodig hebben, maar soms ook 5 …

… Campagneoverzicht toont de status van weken in de toekomst wat betreft forecasts, schema's en gepubliceerde schema's …