77 results found

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions for screen readers like JAWS, and … colour accessible web pages" collapsed="collapsed"] 1 in 200 women and 1 in 12 men are colour blind.  Most of them …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… the planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel Sales … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first …