268 results found

… within which Sales Intelligence will show recommendations. Warning for Daily Distance (km) : Display a warning in the user interface of the customer card if a recommendation results in a total distance of more than X km for a certain resource and …

… Shift Hours Report This report gives a detailed summary of total number of hours worked by each agent less the unpaid … Activity Summary Report This is a summary report about the total hours worked by an agent and the time spent on other …

… value - Avg. Speaktime so far Avg. Speak Show value - Avg. Wait Time Answered so far Avg. Wait Show value - In Pause Now In Pause Show value - In … Silent Show value - Survey score Survey Score Show value - Total Answered so far Answered Show value - Total Offered so …

… Centre Puzzel Admin Portal An optional column, called "Total hold time", has been added to the statistics reports … all media types” we have added a couple of values on the total row that were missing. A bug has been fixed in the … request, when having specified an agent, did not always return any result. From now on such a search should …

… within all calls/written requests. Column Name Datatype Description rec_id Int Primary key. Internal, … A unique id for each record. customer_key Varchar (100) The customer key (number) for the “owner” of the call. … a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time …

… the selected period The Pending list of evaluations The total list of evaluations The avg. time Scoring Based on … you can see a table with: A list of evaluators Published Total reviews Percentage of edited Feedback & 1-to-1s Based …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … Same as above, but displayed per active hour. Order value : Total order value for the selected time period. Order value … from 8:30 to 10:00 and then from 13:00 to 14:00, the total active time will be 2.5 hours (i.e., 2 hours and 30 …

… layout placeholders for widgets. The current maximum is a total of three columns on the layout.    Adding rows to the … be enabled and disabled in the admin portal instead of always being on Customized height of match window The height … for adding contacts, accounts and cases should now always be shown on a no match. Fixed a bug when adding …

… included in the planned release window of  December 12th , 2023. The changes made in this release concern  Puzzel … group name when you create a new user group, and if you want to do changes in a user group profile for a user group … row, and some reports have sub-totals in addition. If you want to download a report as a file, you can from now on …

… (mp3-files) and chat logs from the Archive. If you want to download a simplified version of the General … first agent answered the call/accepted the written request TotalSpeaktime Total number of seconds agents were connected … request. Queue The name of the first queue this request was in QueueStartTime The date and time the request arrived …

… An ordinary user (User type = Person ) can have max 8 concurrent written requests (in addition to 1 phone call). A user with User type = Chat bot can have up to 100 concurrent written requests (100 "sub-agents"), and if …

… Portal , Agent Application , Chat Application ,  Bot Gateway, and Agent Assist . Note that some of these features may … the value from above. This is useful not only if you want to see if any users or user groups have a property … per queue for email and social media.  To give a better total overview, we are now launching a new queue report that …

… % within SLA so far Avg. Speak Avg. Speaktime so far Avg. Wait Avg. Wait Time Answered so far In Pause In Pause Now In Queue In Queue Now Logged On Logged On Now Max Wait Max Wait Time Now Silent Silent calls so far Survey …

… In Archive, type "Email/Task" covers requests with media type Email. Media type email is used for ordinary emails, written requests from any …

… in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … have access to delete system queues. Usually, you do not want to delete a system queue, but if you or a colleague … calls are included in Answered calls. 2 Short calls in % of Total  Short calls relative to Total calls, in % 3 Short …