261 results found

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a popup If clicking on … Studio diagnostics page would show the following error: “TypeError: compile() arg 1 must be a string, bytes or AST …

… greater than set to 0 and Block phone if number of emails/tasks is greater than set to 1. Your existing value for … pattern activity earliest/latest start times An activity scheduled from an agent’s shift pattern can now start at 5 … show inconsistent start day of the week Must Work Days not scheduled when min hours rule is already satisfied & …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any … logic—click an element in the preview and edit its look and feel in the Design tab.   5. Saving Your Work After making …

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …

… the support and service levels provided by Puzzel. 1.2 In addition to any defined terms in this SLA, any … shows the Puzzel Platform availability and number and type of tickets raised with Puzzel Support   ü ü ü Emergency … P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET …

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… to know what the purpose of our chatbot should be. Do we want it to answer the customer's recurring questions and … so that they can focus on more qualified questions? Do we want to create good customer experiences where the chatbot … “Is this a demo?”, “Can you show me a demo?” and so on. Feel free to improvise but try to get the feel of how your …

… make a call through the application. Understand how to forward a call. Practice how to receive and respond to written … Options Face to Face Blended Approach Session Duration 2.5 hours Group Size per Session 1 to 15 attendees   Agent … administrators. Overview This course explores the different types of standard reports available in the Puzzel Customer …

… what queue the callback request will be added to while waiting for an available agent. This variable will usually … request will be added to the queue “Q_PHONE_WEB” while waiting for an available agent. This variable is mandatory, … what queue the callback request will be added to while waiting for an available agent. The listName is the name of …

… This document provides an overview of changes and additional features included in the Puzzel Contact Centre … enable agents to search for contacts in Teams in the same way as you can for other sources. As for our current S4B … your agent guide the customer easily and securely through a simple step-by-step identity verification process in chat …

… that have been completed and add any session notes and /or feedback for participants in preparation for the session. …