268 results found

… SMS, this counter is updated. It looks like this:  The total limit on SMS is 8 messages. … SMS as a Channel …

… Application Bug fixes & improvements Calling out from an eTask with a phone number now generates a related session id. This is used to link a call-out to a specific eTask for Archives and Raw Data. Fixed a bug when sending … Workforce Management Bug fixes & improvements The list of scheduled holidays on the agent's holiday overview will now …

… (SLA) It is possible to set an SLA (number of days) on each type of notification within Notification Settings. If you …

… Group by time available Max days in a report Overview Total overview Calls X   Queue Details per queue Calls X   …

… articles written into the Puzzel Case Management text editors.  Any words which are not spelt correctly will be … Multilingual Spell Checking It is possible to add multiple dictionaries at once to your browser settings.  This means that spell checking in the text editors are checked against all available dictionaries …

… you will be able to see all activities for an agent and the total time spent in performing them over a time period. …

… in the release window of  October 31st/November 1st , 2023. The changes made in this release concern  Puzzel … Puzzel Support. … Release Notes, October 31st/ November 1st 2023 …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … for your search engine. The status under Task Status will display as Running during training.      When the status …

… the agent is involved in calls/chats etc)   Column Name Datatype Description rec_id Int Primary key. Internal, … in and out, and moving into or returning from pause, will always have a duration of 0. Though, working against the table … “link” to the corresponding record in table call_events is wanted. To separate this from phone calls (avoid value …

… in a specific queue The bot stops the workflow and waits for context for a set time The bot stops the workflow and waits for the user to input context which will be assigned … workflows depending on date settings Sets case type Waits for a defined amount of seconds Enables or disables …

… the Access point (Access number) in the statistics report Total overview. Description nvarchar The description for the … here. dte_updated Datetime When the record last was updated deleted bit If the Accesspoint is deleted in …

… to open the edit panel. Enter: Site Name Site Time Zone Total Seats at the site Enter the site’s daily Opening …

… this call will not be shown correctly in statistics. If you want to remove a contact from the active list, choose … The Dialler traffic is included in the Statistics reports Total overview , Details per queue (separate queue(s) for …

… a call and is still connected , we update this agent's Total Answered , but the shown Avg. speak time and Avg. …