167 results found

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… features included in the planned release window of  March 21st to March 27th , 2024. The changes made in this release … users to customise their views by editing sorting and expansion preferences. Users can now tailor their views … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all …

… soon - Authors can now select a time window instead of always seeing every article with any expiration date - Authors … required from you or your users. Functionality will be gradually released over the next weeks. … Puzzel Knowledgebase …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… of each survey. This view varies between templates. NPS  CSAT  PMF  CES  Number of Promoters  Number of … Rate    This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like …

… A close-ended question format where you can insert and edit choices for respondents to choose from. Rating A … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… are also recognized for the EPOS integration. The gradual rollout continues. Telenor Search Source Attributes … weeks, this can help you assess how accurate your forecast was. If you want to compare your forecast instances to see how your …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …