1868 results found

…   Agent Application Additional ringer for all media types In a previous release we added the functionality to … different media types (email, chat, phone etc.) when there was a new incoming requests. We also have the functionality … rules Improved the layout when adding a comment when forwarding a call or an email Reworked the calculation used for …

… to the access point, associated with the service Message type this dictates the types of message that can be fetched. Private message will … this is already a Private message channel, the Message type field is not modifiable. One can proceed to select a …

… Requests with media type Social are treated like chat and email (on ‘secondary’ … agent is automatically deleted if it’s not finished after 10 hours connected to the agent. A social media request will … Initiation event Queue event (for the time the request waited in a queue) Conversation event (with 'speaktime' for …

… used to prompt feedback can be edited and saved. Part 3: Time to acknowledge  before the associated notification …  - The system enables you to prompt up to three different types of feedback for calibration participant feedback. However, If you only wish to prompt one or two types of feedback (rather than all three options), simply …

… From March 4th 2021, attachments in all outgoing emails will now, by default, … This will facilitate users to send attachments larger than 10mb in size. However, if the attachments sent by your organisation is always less than 10mb and you wish to retain the old method of …

… of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …

… with a tag, we will try to use the data from the last 12 days that have the same tag, no matter which source weeks … from the selected source weeks will be used as if there was no tag on that day/queue Default set of weeks selected We will now pre-select up to 12 recent weeks as source data. You can still add & remove …

… values are: Connected – in this state, one is connected towards a Social Media Source. The connection has passed authentication and is actively fetching messages towards the Agent Application. Paused – in this state, a … for this specific channel, to a specific queue. Message type – this field specifies which type of messages will be …

… Create a new API channel: To create a new API channel, Go to:  Settings > Ticket Channels > API. Click the button on the top right. Give the API Channel …

… delete it. If you delete a request, it will be shown in the Change log.  Max. 100 requests can be deleted from queue at … a request with media type Email (email or a task), the Change agent button is enabled. If you click Change agent , the Change reserved agent window is shown:   …

… features included in the planned release window of  March 19th and 20th , 2024. The changes made in this release … you changed. One example is adding or removing a media type like Chat. For such a change to have effect, the … 1 agent is logged on with the profile, we will give you a warning when you click Save changes. "<x> agent(s) are …

… in the release implemented in the evening of October 18th, 2022.  The changes made in this release concern the … new records in table call_variables that you can use if you want. More info here .  If only 1 agent has been connected … put in a category that you have defined. Today you can type a word in the Filter input field to find sound files …

… Type "Social media" in Archive covers requests in Puzzel … queue until the first agent accepts it. This is similar to wait time in statistics report Details per queue for email … (using media type Social) we will show this in the same way as a Facebook Private message, that is, we show the …

… See canGetAccessToken section below for more information Type  - Either Widget or Search. Search is used for adding a … value is set at a later time, the key will have this value Type this is the type of the property being added. The available values are: …

… ID from the Puzzel Rating syste, ratop 3 Rate Option. 1 = Outbound Traffic Carrier, 2 = Inbound Traffic Carrier, 3 … B-number dur 221,34 Duration in seconds country OutboundNorwayNorway MobileAgent Connect Unique ratesheet identifyer … VOICE_INCOMING_Agent Puzzel Product Code for traffic type reg     ref_code PCC19780 Solution ID gw_code …