Using cognitive search

Puzzel's Knowledgebase uses cognitive search which is a semantic search, unlike keyword search. It works really well on set of words explaining what you are looking for instead of a single word. Here is an explanation of the difference:

Typical Keyword Search 

"Exact words matching"

Looks for article that exactly match the keywords you type without any meaning or understanding of the context.

If you search for:

"Best places to eat pizza New York"

A keyword search engine looks for pages with exact matches like:

  • "best"
  • "places"
  • "eat"
  • "pizza"
  • "New York"

Even if the article says "Top restaurants serving pizza in NYC" — if it doesn't have your exact words, it might not show up.

Semantic Search

"Understands the meaning behind your query."

  • Uses Natural Language Processing (NLP) & AI.
  • Understands synonyms, context, intent.
  • Looks for conceptually similar content — not just exact matches

If you search for the same exact text as above:

"Best places to eat pizza New York"

Semantic search might also show pages that say:

  • "Top-rated pizzerias in NYC"
  • "Where to find delicious pizza in Manhattan"
  • "Popular New York pizza joints locals love"

Even though the words aren’t exact, it understands you're looking for pizza recommendations in NYC.

As of April 2025, Puzzzel also added support for hybrid search which includes "keyword" search where the search query contains fewer words (less than 2). This ensures that search will try to match keywords and return articles with relevant matches when appropriate and present a list of articles with the highest relevance score even for single keywords. 

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