BotStudio

Overview

BotStudio is a professional-grade platform developed by Puzzel, designed for the end-to-end management of chatbots. It enables businesses to build, customize, deploy, and continuously improve chatbot interactions.

 

Key capabilities include:

Chatbot Development & Customization – Create and tailor chatbots to meet specific business needs.

Testing & Deployment – Prepare and release chatbot updates efficiently.

Performance Evaluation – Analyze chatbot effectiveness by answering critical questions such as:

What topics do users engage with most?

Is the chatbot successfully resolving user issues?

Enhancing Chatbot Understanding – Improve the chatbot’s ability to interpret user intent, leading to a better customer experience.

Data-Driven Insights – Explore trends from chatbot interactions, support tickets, and other data sources to identify user needs and optimize chatbot responses.

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