Puzzel Administration Portal - Statistics is a web-based tool for presenting traffic reports for the chosen time period.
In this section you will find different articles covering different issues related to reporting/statistics, e.g:
- Report overview and reporting levels (overview, queue, agent)
- About time frames, periods and data storage
- Why different numbers on different reporting levels?
- How callback is reported
Each report’s description is available on the web page where you select report, and in addition each column's description is shown as a tooltip over the column header.