Puzzel Administration Portal - Statistics is a web-based tool for presenting traffic reports for the chosen time period.
In this section you will find different articles covering different issues related to reporting/statistics, e.g:
- Reports and reporting levels (overview, queue, agent)
- About time frames, periods and data storage
- Why different numbers on different reporting levels?
- How callback is reported
How to customise a report is described here, and how to configure which reports that should be sent (as xlsx) by email to which recipients at what intervals (Report subscriptions) is explained here.
Each report’s description is available on the web page where you select report, and in addition each column's description is shown as a tooltip over the column header.