Call and Agent Detailed Records
Puzzel establishes a database for the customer. This database contains the Call and Agent Detailed Records for the customer’s Puzzel solution. Records for calls (sessions) and agent activities arrive in the database continuously, normally within a delay of maximum 5 minutes after the session (activity) ended. The database is located in Puzzel’s hosting environment and is operated by Puzzel, and the customer can access the database over a secure connection over internet. The database is based on Microsoft SQL Server 2012 (or newer), which the customer is given read access to.