Definitions of statistics in Dashboard tables

% Service Level: The percentage actual Service Level up to now for the period chosen 

% Contacts Answered: The percentage of Contacts answered up to now for the period chosen 

Contacts Offered: The number of contacts offered up to now for the period chosen 

Contacts Answered: The number of contacts answered up to now for the period chosen 

AnsSL: The number of contacts answered within Service Level up to now for the period chosen 

AHT Actual: The actual Average Handing time up to now for the period chosen 

Contacts Forecast: The number of contacts forecast up to now for the period chosen 

CV Var: The % difference of forecast to actual contacts up to now for the period chosen 

AHT Forecast: The forecast Average Handling Time up to now for the period chosen 

AHT Var: The % difference of forecast to actual for Average Handling Time up to now for the period chosen