74 results found

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions for screen readers like JAWS, and … shortcuts and ensuring an optimised user experience.  WAI-ARIA  WAI-ARIA enables web developers to enhance the …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… the articles into categories will help reduce complexity of the layout and favours consumption of information … at the top of the left pane   When the buttons appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …