Home Page
Here you can manage what key values to show in the grid on the Home Page. As a default, 4 key values are shown, and they appear in a 2x2 grid. If more than 4 key values are chosen, the grid automatically converts to a 3x3 grid.
| Property | Parameter name on Home page |
Show value - Answer % so far | Answer % |
Show value - Answer % within SLA so far | Answer % SLA |
Show value - Avg. Speaktime so far | Avg. Speak |
Show value - Avg. Wait Time Answered so far | Avg. Wait |
Show value - In Pause Now | In Pause |
Show value - In Queue Now | In Queue |
Show value - Logged On Now | Logged On |
Show value - Max Wait Time Now | Max Wait |
Show value - Silent calls so far | Silent |
Show value - Survey score | Survey Score |
Show value - Total Answered so far | Answered |
Show value - Total Offered so far | Offered |
You can also configure that some users should not see the Support Messages Puzzel publishes on the Homepage by setting this property to OFF for your company or selected user groups.