Device categories view
Please note, this documentation is referring to functionality for which an End of Life has been announced. The announcement can be found here, and the new product documentation is available here.
The view allows you to see which devices visitors are using during dialog with an agent and how this affects different values. For example, is there a difference in the Assisted purchase value between different devices? Varies customer device preferences between the countries?
| Metrics | Description |
|---|---|
| Visits | Total number visits to the site |
| Requests | Total number of visitors that entered the queue for assistance |
| Dialogs | Total number of dialogs between the agent and the customer |
| Cases closed | Total number of cases closed |
| Purchases | Total number of purchases on the site |
| Ass. Pur. (same visit) | Total number of purchases associated to a dialog during the same session |
| Ass. Pur. (6 hours) | Total number of purchases associated with a dialog within 6 hours after the dialog ended |