Device categories view
The view allows you to see which devices visitors are using during dialog with an agent and how this affects different values. For example, is there a difference in the Assisted purchase value between different devices? Varies customer device preferences between the countries?
| Metrics | Description |
|---|---|
| Visits |
Total number visits to the site |
| Requests | Total number of visitors that entered the queue for assistance |
| Dialogs | Total number of dialogs between the agent and the customer |
| Cases closed | Total number of cases closed |
| Purchases | Total number of purchases on the site |
| Ass. Pur. (same visit) |
Total number of purchases associated to a dialog during the same session |
| Ass. Pur. (6 hours) | Total number of purchases associated with a dialog within 6 hours after the dialog ended |