Agent Application - Shortcut Key Description
The following table presents a list of keyboard shortcuts that agents can use to navigate quickly and easily in the agent applications and across widgets.
Shortcut Description | Shortcut | Comment |
---|---|---|
Add tab | Alt+0 | |
Focus on the first tab in left tabset | Alt+6 | |
Focus on the first tab in right tabset | Alt+7 | |
Focus on Status / Profile | Ctrl+Alt+L | |
Open favourite tab #1 | Alt+1 | |
Open favourite tab #2 | Alt+2 | |
Open favourite tab #3 | Alt+3 | |
Open favourite tab #4 | Alt+4 | |
Open favourite tab #5 | Alt+5 | |
Set available (when in pause, no answer, busy or wrap-up) | Alt+I | |
Sign out | Alt+A | |
Hangup Softphone call | Alt+H | |
Reject Softphone call | Alt+Z | |
Split / merge tabsets | Alt+9 | |
Toggle logon | Alt+L | |
Toggle pause | Alt+P | |
SEARCH WIDGET SHORTCUTS |
||
Ctrl+Shift+S | ||
Call | Alt+O | |
CALL & CONTACT DETAILS WIDGET SHORTCUTS |
||
Hangup call | Alt+C H | |
Alt+C M | ||
Transfer call | Alt+C + | |
Consult/Cancel call | Alt+C - | |
Alt+C F | ||
Alt+C B | ||
CONTACT DETAILS WIDGET SHORTCUTS |
||
Transfer call | Alt+C++ | |
Consult/Cancel call | Alt+C+- | |
CONTACTS WIDGET SHORTCUTS |
||
Focus on Search Field | Alt+S | |
Call | Alt+O | |
PHONE WIDGET SHORTCUTS |
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Hangup | Ctrl+Shift+H | |
Alt+M | ||
Alt+R | ||
Start / Stop Censoring Recording | Ctrl+Shift+X | |
Send Message | Ctrl+Shift+. | |
Forward / Focus Forward Search | Alt+T | |
Transfer | Alt++ | |
Start / Stop Consultation | Alt+- | |
AGENTS DETAILS WIDGET SHORTCUTS |
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Focus table | Shift+Alt+Q | |
QUEUE DETAILS WIDGET SHORTCUTS |
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Shift+Alt+Q | ||
Go to Ongoing calls | ||
QUEUE OVERVIEW WIDGET SHORTCUTS |
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Shift+Alt+Q | ||
CALENDAR WIDGET SHORTCUTS |
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Focus Calendar | Shift+Alt+C | |
CALL QUEUES WIDGET SHORTCUTS |
||
Shift+Alt+Q | ||
SWITCHBOARD CALL TOOLS WIDGET SHORTCUTS |
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Answer Softphone call | Ctrl+Alt+A | |
Ctrl+Alt+Z | ||
Hang Up | Ctrl+Alt+X | |
Toggle on hold | Ctrl+Alt+H | |
Toggle recording / Save pending recording | Ctrl+Alt+R | |
Ctrl+Alt+E | ||
CONTACTS WIDGET SHORTCUTS |
||
Focus on Search Field | Ctrl+Alt+S | |
Call | Ctrl+Alt+O | |
Ctrl+Alt+- | ||
Transfer | Ctrl+Alt++ | |
Shift+Alt+O | ||
Consult with contact | Shift+Alt+- | |
Transfer to contact | Shift+Alt++ | |
Open message window for contact | Shift+Alt+N | |
Open contact's Microsoft Teams conversation | Shift+Alt+T | |