Agent Application - Shortcut Key Description

There are two versions of the Puzzel Agent Application, one desktop-based and one web-based. These have different shortcut key lists (shortcuts keys for the web-based Agent Application must be supported in a browser) and are not universalregarding this.

Some features have shortcut key support in the desktop application but not in the web application, and some features have shortcut key support in the web application but not the desktop application.See the complete list:

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Shortcut Description Web Client Shortcut Comment
New Enquiry Registration    
Exit Pause    
Logon/Logoff ALT + L  
Log out ALT + X  
Set status ready ALT + I  
Toggle Pause ALT + P  
Go to Calendar    
Call out ALT + O  
Clear searchresult    
Cause registration    
Note on caller ALT + N  
Position caller    
Consult call start/cancel ALT + - | ALT + C  
Switch back to main view    
Go to Chat ALT + K  
Go to Chat    
Go to Chat editor CTRL + K  
Go to Enquiry Registration ALT + J  
Go to Knowledgebase ALT + B  
Go to Knowledgebase    
Go to Social networks ALT + Y  
Handle elements in lists    
Get alternative contact    
Get contacts in department    
Hangup ALT + H  
Put on hold/take back ALT + M  
Create new appointment    
Open callout options CTRL + ALT + O  
Open calendar to add appointment    
Open edit profile    
New e-mail ALT + E  
Open Enquiry Registration window    
ALT + N  
Go to Profile    
Record on/off ALT + R  
Censor recording on/off    
Go to Search field ALT + S  
Go to Search field    
Toggle selected phonenumber    
Set in personal queues ALT + Q  
Go to Status ALT + G  
Go to Call details    
Go to My log    
Go to E-mail    
Go to Missed calls    
Go to Ongoing calls    
Go to Personal queue    
Go to Queue details    
Go to Queue overview    
Go to Searchresult Agents    
Go to Searchresult All    
Go to Searchresult Catalog    
Go to Searchresult Customers    
Go to Searchresult Skype for Business    
Go to Searchresult Services    
Go to Searchresult Outlook    
Go to Searchresult Sametime    
Go to Send message    
Set call as handled    
Remove call    
Reset handled call    
Transfer call ALT + + | ALT + T  
Answer a Softphone Call ALT + A  
Reject a Softphone Call ALT + Z  
Open Chat Predefined Messages CTRL + M Focus must be in Chat Editor
Open Chat Smiley CTRL + E Focus must be in Chat Editor
Open Chat Invite CTRL + S Focus must be in Chat Editor
Open Chat Send Link CTRL + L Focus must be in Chat Editor
Open Chat Spell Check As You Type CTRL + . Focus must be in Chat Editor
Open Chat Spell Check CTRL + , Focus must be in Chat Editor
Chat Toggle Between Private Message CTRL + Q Focus must be in Chat Editor

 

Published

04/06/2020 - 16:08

Last updated

15/09/2020 - 13:53
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