Boost AI
Bot/virtual assistant framework is provided by Puzzel’s partner Boost.ai. It is integrated to Puzzel Contact Centre through the “Bot gateway” module. There are three different package alternatives reflected in the pricing:
| What you get | Starter | Standard | Enterprise |
|---|---|---|---|
| Intent packages
|
General questions & internal support | General questions & internal support | Pre-trained domain knowledge* |
| Direct messaging channels | Unlimited | Unlimited | Unlimited |
| Language support | English + 1 | Unlimited | Unlimited |
| Online certification | x | x | x |
| Automatic Semantic Understanding (ASU) | x | x | x |
| Audit log | x | x | |
| Multi-agent functionality | x | x | |
| Tiered access | x | x | |
| QA staging environment | x | x | |
| Virtual private cloud environment | x | x | |
| On-premise hosting** | x | ||
| Security API (operation centre) | x | ||
| 24/7 critical support | x |
*Available for banking, insurance, telco.
** Additional cost for setup and maintenance
There is a monthly subscription fee for this service, in addition to a price per conversation.