Agent Application - Shortcut Key Description
The following table presents a list of keyboard shortcuts that agents can use to navigate quickly and easily in the agent applications and across widgets.
| Shortcut Description | Shortcut | Comment |
|---|---|---|
| Add tab | Alt+0 | |
| Focus on the first tab in left tabset | Alt+6 | |
| Focus on the first tab in right tabset | Alt+7 | |
| Focus on Status / Profile | Ctrl+Alt+L | |
| Open favourite tab #1 | Alt+1 | |
| Open favourite tab #2 | Alt+2 | |
| Open favourite tab #3 | Alt+3 | |
| Open favourite tab #4 | Alt+4 | |
| Open favourite tab #5 | Alt+5 | |
| Set available (when in pause, no answer, busy or wrap-up) | Alt+I | |
| Sign out | Alt+A | |
| Hangup Softphone call | Alt+H | |
| Reject Softphone call | Alt+Z | |
| Split / merge tabsets | Alt+9 | |
| Toggle logon | Alt+L | |
| Toggle pause | Alt+P | |
SEARCH WIDGET SHORTCUTS |
||
| Ctrl+Shift+S | ||
| Call | Alt+O | |
CALL & CONTACT DETAILS WIDGET SHORTCUTS |
||
| Hangup call | Alt+C H | |
| Alt+C M | ||
| Transfer call | Alt+C + | |
| Consult/Cancel call | Alt+C - | |
| Alt+C F | ||
| Alt+C B | ||
CONTACT DETAILS WIDGET SHORTCUTS |
||
| Transfer call | Alt+C++ | |
| Consult/Cancel call | Alt+C+- | |
CONTACTS WIDGET SHORTCUTS |
||
| Focus on Search Field | Alt+S | |
| Call | Alt+O | |
PHONE WIDGET SHORTCUTS |
||
| Hangup | Ctrl+Shift+H | |
| Alt+M | ||
| Alt+R | ||
| Start / Stop Censoring Recording | Ctrl+Shift+X | |
| Send Message | Ctrl+Shift+. | |
| Forward / Focus Forward Search | Alt+T | |
| Transfer | Alt++ | |
| Start / Stop Consultation | Alt+- | |
AGENTS DETAILS WIDGET SHORTCUTS |
||
| Focus table | Shift+Alt+Q | |
QUEUE DETAILS WIDGET SHORTCUTS |
||
| Shift+Alt+Q | ||
| Go to Ongoing calls | ||
QUEUE OVERVIEW WIDGET SHORTCUTS |
||
| Shift+Alt+Q | ||
CALENDAR WIDGET SHORTCUTS |
||
| Focus Calendar | Shift+Alt+C | |
CALL QUEUES WIDGET SHORTCUTS |
||
| Shift+Alt+Q | ||
SWITCHBOARD CALL TOOLS WIDGET SHORTCUTS |
||
| Answer Softphone call | Ctrl+Alt+A | |
| Ctrl+Alt+Z | ||
| Hang Up | Ctrl+Alt+X | |
| Toggle on hold | Ctrl+Alt+H | |
| Toggle recording / Save pending recording | Ctrl+Alt+R | |
| Ctrl+Alt+E | ||
CONTACTS WIDGET SHORTCUTS |
||
| Focus on Search Field | Ctrl+Alt+S | |
| Call | Ctrl+Alt+O | |
| Ctrl+Alt+- | ||
| Transfer | Ctrl+Alt++ | |
| Shift+Alt+O | ||
| Consult with contact | Shift+Alt+- | |
| Transfer to contact | Shift+Alt++ | |
| Open message window for contact | Shift+Alt+N | |
| Open contact's Microsoft Teams conversation | Shift+Alt+T | |