Puzzel Administration Portal - Statistics is a web-based tool for presenting traffic reports for the chosen time period.
In this section you will find different articles covering different issues related to reporting/statistics, e.g:
- Report overview and reporting levels (overview, queue, agent)
- About time frames, periods and data storage
- Why different numbers on different reporting levels?
- How callback is reported
How to select a report, time period, generate report, download, add to Dashboard and create custom reports is described in article Reports.
How to configure which reports that should be sent (as xlsx) by email to which recipients at what intervals (Report subscriptions) is explained in artyicle Report Subscriptions.
Each report’s description is available on the web page where you select report, and in addition each column's description is shown as a tooltip over the column header in the actual report presentation.