Admin manager

Admin manager

Only available for super-users or administrative roles

Move customer

Change the assigned owner (agent) or project associated with this customer.

Remove customer

• This action will revoke access to the customer card for all users.
• The customer will be anonymized shortly after removal.
• While the customer card will no longer be available, statistical data will be retained.

Customer insights

A powerful tool for monitoring various events related to a specific customer, such as calls, customer redistribution, outcomes, and more.

• All Activity: Select this option to display logs from all recorded activities.
• Hard Delete Outcomes: Provides the ability to permanently delete specific outcomes, removing them entirely from the system.