Workflow actions explained
| Workflow | Description |
|---|---|
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Display a simple text response |
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Display buttons that connect to other workflows or actions |
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Navigate to URL |
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Display image in chat |
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Checks so that the group of agents is available and if so, transfer the chat to agents |
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Checks if group is available |
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Checks how many customers in a specific queue |
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The bot stops the workflow and waits for context for a set time |
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The bot stops the workflow and waits for the user to input context which will be assigned to a context variable. Should be combined with Conversation Message |
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Checks the context variable and plays a saved workflow depending on if context is set or not |
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Sets a context variables value |
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Removes a value from Context variable |
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Displays a pre created html template to the user. Templates are created in the Digital Engagement Platform. And is used to show inline html in chat |
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Highlights and scrolls to an element on the webpage you are on for the user to see |
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Plays a saved workflow in the dialogue |
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Saves statistics on the current workflow |
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Randomly plays one of several selected workflows |
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Executes workflows depending on time settings |
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Executes workflows depending on date settings |
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Sets case type |
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Waits for a defined amount of seconds |
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Enables or disables the chat input field |
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Minimises or maximises the chat UI |
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End the chat session |
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Custom Actions is an action where developers can customise actions specific to the bot owners. Contact Vergic for more information on how to use Custom Actions |
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Creates an action where an integration is called. This is based on REST-api calls |