Multi intent identification - Did you mean?

Did you mean is used when the bot can't determine exactly what intent was hit. Multiple intent can have a high confidence level and by using did you mean we can present several answer options. We do this by enabling did you mean in settings and entering a message to play if the confidence level is high on multiple intents but below the threshold to be sure to play a specific intent response.

In the settings menu check ‘’Enable Did you Mean?’’ to enable this feature.

  • Text: This text will be presented if the intent hits between the confidence range.
  • If the intent match is within the confidence range the text will be prompted and the meta data for each intent that is hit within the range will be presented as a button.

 ‘’I had a hard time understanding. Did you mean anything of this? Or try to write your question again in a different way’’


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