Table name: call_result_codes
Contains/Role:
- Holds the description for the different possible result codes (i.e. the “outcome”) of a call event.
- Table call_events holds a foreign key against this table.
Some more info to be found here.
| Column Name | Datatype | Description |
|---|
| result_code | Char (2)
Primary key. | Currently these result codes are in use: | ? | Unknown | | a | Interrupt in queue (media type phone, event_type='q') | | b | Two meanings:
1) For event type 'q': FallBack exit used.
2) For event type 'c': Busy | | c | Two meanings:
1) For event type 'q': Admin removed call from queue (Cancel).
2) For event type 'c': Timeout in setup phase. | | d | Two meanings:
1) For event type ‘m’: Default exit used
2) For event type ‘q’: Deleted (request was deleted from queue) | | e | Error | | f | The queue was full (event type = 'q') | | h | Hang-up - the call was terminated by caller before the event was completed (event type 'c', 'm' and 'q') | | k | Ok | | m | Two meanings:
1) For event type 'm' (for media type phone): Max tries exceeded
2) For event type 'q' (for media type email): Moved (to another queue) | | n | No match for the DTMF used (event type 'm' only) | | q | Two meanings:
1) For event type 'q': Call-back is ordered.
2) For event type 'c': Caller hang-up while call to agent was in set-up phase | | s | The queue was closed (event_type 'q') | | t | Timeout (event type 'c', 'q' and 'm').
For event type 'c' this means "ringing timeout", aka 'no answer". |
| |
| descript | Varchar (255) | Describes the code. |
