Table name:  agent_event_sources


  • Holds the description for the different possible sources for an agent event. 
  • Table agent_events holds a foreign key against this table.
Column Name Datatype Description
event_source Char (1)
Primary key.

The code for the source.
Currently these codes are in use:

a – Automatic (logoff at midnight or after x unanswered calls)

c – Very old Connect agent desktop clients

i – Internal (for event_type c)

p – Phone (logon/off from Phone “back-door”)

w – Web (Agent application or Admin Portal*)

? – Unknown (should not happen)
descript Varchar (255) Describes the code.

* If an agent is logged off/on by an admin using the Admin Portal, this is also shown in the Admin Portal’s change log.


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