Creating a manual ticket

Apart from automatically being assigned a support ticket, you can also manually create a ticket and assign it to yourself or other members of your team,

To create a manual ticket,

  1. Click on the New Ticket button on the top right corner of your screen
  2.  Enter the Subject of the ticket and select the team to assign to
  3. Click Save to take you to the ticket details page. Here you can add the attributes to the ticket or start a conversation and add more details to the ticket.

Published

10/03/2021 - 07:25

Last updated

25/03/2021 - 12:12
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