Spell Checking & Multilingual Spell Checking
Modern web browsers such as Google Chrome, Firefox and Microsoft Edge all offer spellchecking functionality as standard.
We recommend using the browser functionality in order to spell check articles written into the Puzzel Case Management text editors. Any words which are not spelt correctly will be highlighted by the browser as shown bellow.
Right clicking on the highlighted word, will offer recommended spelling correction as shown below. Clicking on the suggestion will update the highlighted word.
Multilingual Spell Checking
It is possible to add multiple dictionaries at once to your browser settings. This means that spell checking in the text editors are checked against all available dictionaries assigned to your browser. So if you have a multilingual agent answering cases in both English and German for example, both languages will be accommodated for spell checking. German example below:
Google Chrome Language Settings
Navigate to the Google Chrome Settings menu and select Languages.
From here you can Add Languages to your available dictionaries.
Once the appropriate languages have been added, the spell checking will be multilingual.
Firefox Language Settings
The steps are very similar to Google Chrome. See the examples below where to find the language options in Firefox.