Viewing customer details on a ticket
You can view customer information for a particular ticket, by clicking on the initials at the bottom right of your screen on a ticket details page.
By clicking on the initials, it opens up a sliding window to reveal the customer information such as:
- customer email id
- Date and time the first contact was made or ticket created
- List of all other tickets from the same customer. By clicking on the Ticket number, you can open the ticket details for that ticket.
- Custom attributes if any
This helps the agent to get a quick view of the customer information.