Performance Management is a product built on Puzzel's Data Analytics Platform that allows you to establish targeted KPIs for all your channels, business queues, agents and user groups as well as visualise the performance of your contact centre against those targets.
With Performance Management you can :
- Create a standardised framework for tracking and managing all metrics across the contact centre
- Create unlimited targeted KPIs for channels, business queues, agents or user groups
- Visualise performance and trends over time against your goals
- Easily identify what you do well and what needs to be improved