call_relations
Table name: call_relations
Contains/Role: Two separate requests (calls/emails/chats) might be related to each other, given correct setup of the service. This table holds such information. Please note that a record for a Scheduled task relation may be updated hours after the initial creation
| Column Name | Datatype | Description |
|---|---|---|
| rec_id |
Int Primary key. |
Internal, auto-numbered. A unique id for each record. |
| call_id | Numeric(19,0) | The call_id for request #2, i.e. the request that comes with the relation information. |
| related_call_id | Numeric(19,0) | The call_id for request #1, i.e. the request that request #2 relates to. |
| internal_session_id | uniqueidentifier | Internal. The session_id used by ‘back-end’ for request #2 |
| related_session_id | uniqueidentifier | The session_id for request #1. (added in v1.7) |
| dte_updated | datetime | A timestamp indicating when this record was last updated. (added in v1.7) |