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Ticket Management

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This section describes various activities an agent can perform with the tickets.

  • Creating a ticket
  • Replying a ticket
  • Adding tasks and notes
  • Updating ticket status
  • Bulk actions
  • Automatic team assignment
  • Automatic follow-ups
  • Creating an automatic reply
  • Parent and Child Ticket
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Published

27/08/2020 - 09:39

Last updated

07/04/2022 - 14:21
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