Table name: call_result_codes
Contains/Role:
- Holds the description for the different possible result codes (i.e. the “outcome”) of a call event.
- Table call_events holds a foreign key against this table.
Some more info to be found here.
| Column Name |
Datatype |
Description |
| result_code |
Char (2)
Primary key. |
Currently these result codes are in use:
| ? |
Unknown |
| a |
Interrupt in queue (media type phone, event_type='q') |
| b |
Two meanings:
1) For event type 'q': FallBack exit used.
2) For event type 'c': Busy |
| c |
Two meanings:
1) For event type 'q': Admin removed call from queue (Cancel).
2) For event type 'c': Timeout in setup phase. |
| d |
Two meanings:
1) For event type ‘m’: Default exit used
2) For event type ‘q’: Deleted (request was deleted from queue) |
| e |
Error |
| f |
The queue was full (event type = 'q') |
| h |
Hang-up - the call was terminated by caller before the event was completed (event type 'c', 'm' and 'q') |
| k |
Ok |
| m |
Two meanings:
1) For event type 'm' (for media type phone): Max tries exceeded
2) For event type 'q' (for media type email): Moved (to another queue)
|
| n |
No match for the DTMF used (event type 'm' only) |
| q |
Two meanings:
1) For event type 'q': Call-back is ordered.
2) For event type 'c': Caller hang-up while call to agent was in set-up phase |
| s |
The queue was closed (event_type 'q') |
| t |
Timeout (event type 'c', 'q' and 'm'). For event type 'c' this means "no answer". |
|
| descript |
Varchar (255) |
Describes the code. |
