• From Request Management click on SHIFT SWAP AUTHORISATION.
  • A screen similar to below will be displayed.
  • You will see swap requests made by agent. Information is as follows
    • Shift Date – The date or dates the shift swap / day off swap is for.
    • Agents – The names of the agents involved in the swap request.
    • Agent Skills – The Skills of the agents.
    • Current Shifts – The shifts the agents have now.
    • Proposed Shifts – What the result of the swap would be.
  • To allow the swap, click on the tick, to deny, click on the cross.


06/07/2020 - 14:18

Last updated

06/09/2021 - 12:04