The following settings can be changed using the System Settings function

  • Company Name
  • Holidays Approved By (allows the authorisation of holidays by):
    • System Administrators
    • System Administrators or Team Leaders
  • Automated Holiday Approval
    • If ticked, the system will automatically approve holiday requests if the agent and the day requested have enough holiday allowance.
    • Notice Period – The minimum notice required for a holiday request (in days).
  • API Users – For integration specialists only.


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