Action buttons for call handling
When you are in a call there are a couple of action buttons you can use for different features.
| Icon | Description |
|---|---|
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HANG UP: Disconnects the ongoing call |
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ON HOLD: Puts the caller on hold. The caller cannot hear you when activated. |
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RECORDING: Activates recording manually. Can be activated automatically on calls if set up by admin. |
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CENSOR: Enables you to scramble an ongoing recording so that sensitive information is not perceived. Only active during a recording. |
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FORWARD: Enables you to transfer a call with or without consultation. |
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KEYPAD: Enables you to enter DTMF tones when in a Softphone conversation. |
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MESSAGE: Enables you to send outbound SMSs and/or e-mails to recipients. Note that sending messages requires a setup (separate setup for SMS and e-mail). Without this setup, you can only send e-mails through the e-mail address links in contact search results. |