When you are in a call there are a couple of action buttons you can use for different features.

Icon Description
hang up HANG UP: Disconnects the ongoing call
on hold ON HOLD: Puts the caller on hold. The caller cannot hear you when activated.
recording RECORDING: Activates recording manually. Can be activated automatically on calls if set up by admin.
censor CENSOR: Enables you to scramble an ongoing recording so that sensitive information is not perceived. Only active during a recording.
forward FORWARD: Enables you to transfer a call with or without consultation.
dtmf icon KEYPAD: Enables you to enter DTMF tones when in a Softphone conversation.
message MESSAGE: Enables you to send outbound SMSs and/or e-mails to recipients. Note that sending messages requires a setup (separate setup for SMS and e-mail). Without this setup, you can only send e-mails through the e-mail address links in contact search results.


17/08/2020 - 08:26

Last updated

29/06/2022 - 13:09