The Personal Queue tab shows requests (calls and e-mails/e-tasks) put in your personal queue by either yourself, other agents, or an external system. From here you can pick and release requests manually, in case they are not pushed to you automatically. As long as you have one or more requests in your personal queue, a notification is shown in the top left menu. From here you can easily access the personal queue tab.


16/06/2020 - 12:32

Last updated

01/09/2021 - 11:28