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Puzzel Contact Centre Chat (New)

This documentation contain instructions to setup and use Puzzel Contact Centre Chat (new) and Digital Journey Orchestration

How to configure a Puzzel Contact Centre Chat (New)

How to access Puzzel Contact Centre Chat (New) Configuration

How to set up a new configuration

What is an interaction?

  • How to add an interaction 
  • How to edit an interaction 
  • How to design a panel
How to define behaviour
How to edit a chat interaction 
How to edit a post chat interaction 
  • How to edit a post chat survey

How to add rules for the Puzzel Contact Centre Chat (New)

How to use site mapping for the Puzzel Contact Centre Chat (New)

 

Detailed  documentation

File upload

Chat API

Rich Content Model

Visitor Front-End API

Co browsing

Injected interactions

Visitor identification

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Book traversal links for Puzzel Contact Centre Chat (New)

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Published

22/09/2023 - 16:48

Last updated

28/04/2025 - 14:26
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