How to edit a post chat interaction

The post chat interaction has a similar format to other interactions, with the addition of the ability to add buttons to request Print transcript, Download PDF transcript and Email transcript.

Designing a post chat interaction

The post chat interaction is designed as the other interactions. Choose the specific post chat buttons you want to add by using the menu Buttons.

Configuring specific behaviour of a post chat interaction

Use the same Email parameter key in email field to send Email transcript to visitor's email.