Report Subscriptions
Report subscriptions is a feature that makes it possible to send different reports automatically to different email recipients at fixed intervals, e.g. daily, weekly or monthly.
We recommend that only admin users that can see all reports and all user groups and queues in statistics have access to the Statistics – Reports subscriptions page. The reason is that users can see and edit each other’s Report subscriptions, and resource filters do not apply to reports are generated based on a report subscription.
To see and possibly change who has access to the Report subscriptions page, go to page Users - Products and open Admin Portal Menu, and adjust property value for Enable menu Statistics - Report subscriptions on Company, User group or User level.
You can create multiple report subscriptions. Each report subscription contains one standard or one customised report to be sent to one or more email recipients. The report will be attached to the email as an excel (or csv) file.
On page Report Subscriptions, you can create report subscriptions for you and your colleagues, and you can see a list of report subscriptions that have previously been created and by whom.
A report subscription must be Enabled to result in emails being sent.
Transition from old to new Excel format for reports sent by email
- Until April 1st 2025 all recipients received reports on the old Excel format
- From April 2nd 2025 you can change from Old Excel (or mhtml) to the New XLSX (or csv) format for some or all of your Report subscriptions
- Later in 2025 we will automatically switch from Old format to New XLSX for all Report subscriptions not yet changed to New.
- As the last step we will remove the option to use the Old Excel (and mhtml) format.