Services

Under main menu Services you find these sub-menus/pages:

• Audio
• Time
• Service variables
• KPI Alarms
• Silent Monitoring
• Queues (Display queues and System queue settings)
• Dialler
• Call Flow (Call Flow Tool)
• Content
• Lists
• Social (Account configuration for SoMe channels to be queued)
• Chat Service configuration(s)
• Agent Assist (Contact Management System and Knowledgebase Management System)