Under main menu Services you find these sub-menus/pages:

  • Audio
  • Time
  • Service variables
  • KPI Alarms
  • Silent Monitoring
  • Queues (Display queues and System queue settings)
  • Dialler
  • Call Flow (Call Flow Tool)
  • Content
  • Lists
  • Social (Account configuration for SoMe channels to be queued)
  • Chat Service configuration(s)
  • Agent Assist (Contact Management System and Knowledgebase Management System)

 

Published

08/06/2020 - 13:19

Last updated

02/03/2022 - 10:16
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